Refund Policy

1. Policy Overview

At US Tax University, we stand behind the quality of our courses. We understand that enrolling in a course is an investment, which is why we offer a 7-day money-back guarantee on all individual course purchases.

This policy is designed to be fair to both students and instructors. While we want you to be completely satisfied with your purchase, we have established clear guidelines to prevent abuse of this guarantee (such as downloading all materials and immediately requesting a refund).

2. Eligible Refunds

To be eligible for a full refund, your request must meet all of the following conditions:

• The request is made within 7 calendar days of the original purchase date.
• You have not completed more than 25% of the course content (as tracked by our Tutor LMS system).
• You have not downloaded, copied, or screen-recorded any of the downloadable resources (PDFs, checklists, practice tax files, or software guides).
• Your account is in good standing and has not been flagged for violating our Terms of Service.

3. Non-Refundable Situations (Important)

To protect our intellectual property and prevent system abuse, refunds will NOT be issued (even within the 7-day window) under the following circumstances:

A. Excessive Course Consumption

If our system logs show that you have viewed, streamed, or completed more than 25% of the video lessons or course modules, your refund request will be automatically denied.

B. Downloadable Materials Accessed

Our courses contain proprietary materials (practice files, tax templates, PDF checklists). If you have clicked "Download" on any of these attachments within the Tutor LMS dashboard, you forfeit your right to a refund, as digital goods cannot be returned once accessed.

C. Account Abuse / "Refund Cycling"

If we detect a pattern of purchasing courses, requesting refunds, and repurchasing (using different email addresses or accounts), you will be permanently banned from purchasing, and no refunds will be issued.

D. Terms of Service Violations

If your account has been suspended or terminated for violating our Terms of Service (e.g., sharing login credentials, pirating course content, abusive behavior), you are not eligible for a refund.

E. Purchases Made via Unauthorized Resellers

If you purchased access to our courses through a third-party website, social media group, or unauthorized reseller (not directly through our WooCommerce checkout), we cannot process a refund as we did not receive the original payment.

F. Expired Timeframe

Requests made after 7 days (even by a few hours) cannot be processed. We strictly adhere to the 7-day policy based on the timestamp of your purchase invoice generated by WooCommerce.

4. How to Request a Refund

If you meet the eligibility criteria above, please follow these steps to request a refund:

• Email us at info@ustaxuniversity.com with the subject line: "Refund Request - [Order Number]"
• Include your Order Number (found in your WooCommerce purchase confirmation email).
• Include the registered email address used for the purchase.
• Provide a brief reason for the refund (this helps us improve our courses, but is optional).

Please allow up to 48 hours for our team to review your course progress logs and respond to your request.

5. Processing Time

Once your refund is approved by our team:

• Credit/Debit Cards & UPI: Refunds are initiated within 5-7 business days. It may take an additional 3-5 business days for the amount to reflect in your bank statement, depending on your bank's processing times.
• Net Banking: Refunds are initiated within 5-7 business days directly to your bank account.
• International Cards: May take 10-14 business days to appear on your statement due to international processing.

You will receive an email confirmation from our payment gateway (e.g., Razorpay) once the refund has been successfully initiated from our end.

6. Course Bundles

If you purchased a bundle of courses at a discounted rate and request a refund:

• If you have not accessed any courses in the bundle, a full refund of the bundle price will be issued.
• If you have accessed one or more courses in the bundle, the refund will be denied, as bundled pricing is conditional on purchasing the set as a whole. We do not offer partial refunds for individual courses within a bundle.

7. Contact Us

If you have any questions about this Refund Policy, please contact us before making a purchase: